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6 Questions to Ask when Researching an IT Provider - Part 3

Written by PCS | Feb 28, 2024

Selecting the right Managed Service Provider (MSP) can be daunting, especially if you're unsure where to start. To assist you in your research, we're sharing six key questions to ask when evaluating an IT provider. Previously, we've covered questions such as "What experience do you have in my industry?" and "What is your response time?" Today's focus is on:

Question 3: What Services are Actually Covered by the Provider?

 

Organizations often have a list of IT needs when considering service providers. While more needs may surface during a network evaluation, it's crucial to understand your requirements to ensure they align with what each provider offers.

Key support services to inquire about include, but are not limited to:

 
  • Helpdesk Support: Access to timely support is essential for employees to resolve issues and maintain device functionality. Ensure that helpdesk calls are answered by a live person within 30 seconds, 24/7, to minimize disruptions.
  • Virtual CIO:  A dedicated Virtual Chief Information Officer (CIO) oversees project completion and facilitates communication between teams. They understand your business thoroughly and can align technology with your evolving goals and growth.
  • Data Protection: Safeguarding your business's data is paramount. Inquire about the provider's data backup and protection measures to mitigate potential business disruptions.
  • Network Monitoring: Regardless of your network's size, it requires continuous monitoring and protection against intrusions. Understand the provider's network monitoring services to maintain network integrity.
  • Mobile Device and Server Management: With many employees using mobile devices to access the company's network, services like Mobile Device Management (MDM) and server management are crucial. Ensure the provider offers updates and configuration services.

This list is not exhaustive, but it highlights essential services an IT provider should offer. Remember, the absence or limitation of a specific service may require you to handle those tasks internally or seek another partner, which defeats the purpose of selecting a single provider for all your IT needs.

At PCS, we offer comprehensive IT services and support with experienced professionals dedicated to ensuring data backup and security, network reliability, and 24/7 live support within 30 seconds. Feel free to reach out to us with any questions you may have.

Next, we'll explore the fourth question: What Will the Transition from My Current IT Company Entail?

For over two decades, PCS has been a trusted partner for businesses in diverse industries. We offer outstanding IT support and managed services, empowering you to focus on your core objectives and achieve success. Let us help you make informed decisions about your IT needs – contact us today for valuable insights!

 
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